Service Terms, Turnaround Times and Warranties
Last updated: 9 June 2026
This page explains our typical turnaround times and the principal terms that apply to brake caliper assessment, refurbishment, painting, engineering work, warranties and related services.
Please read this page before sending parts to us or approving work. Nothing on this page affects your statutory rights.
Current Turnaround Performance
We continually work to reduce waiting times between processes while maintaining the high standards for which BCS Automotive is known.
Our current turnaround performance across all jobs is:
- Dispatched within one working day of arrival: 81%
- Dispatched within two working days of arrival: 11%
- Dispatched within three working days of arrival: 6%
- Dispatched more than three working days after arrival: 2%
These figures are a guide to current performance and may change depending on workload, required services, assessment findings and parts availability.
Typical Service Turnaround Times
- Re-manufacture: one working day
- Standard brake caliper painting: one working day
- High-end painting service: one working day
- Logo stencilling, excluding vinyl: an additional working day, unless graphics are custom, complex or use multiple colours
- Candy paint and other custom finishes: an additional working day
- Cast smoothing: an additional working day
- Thread repairs, helicoils or manufactured inserts: an additional one to five working days, depending on complexity
- Custom manufacture of stainless-steel pistons: an additional two to three working days, depending on the required profile
Where multiple services are combined, their turnaround times should also be combined.
Turnaround times begin when the relevant brake calipers or parts arrive at our workshop, not when they are sent to us.
Working days exclude weekends, bank holidays, published closure periods and any other day on which the business is closed.
Turnaround Times Are Estimates
Unless expressly agreed otherwise in writing, turnaround times are estimates based on typical jobs and are not guaranteed completion dates.
Some jobs are completed more quickly than expected. Others may take longer because of assessment findings, required engineering work, quality-control checks, parts availability or circumstances outside our reasonable control.
Delays involving rare or back-ordered parts may last several weeks or, in exceptional cases, several months. For some rare or classic vehicles, refurbishment of the original parts may be the only available option.
Please do not arrange garage appointments, holidays, MOT appointments, track days, vehicle hire or similar commitments solely on the basis of an estimated completion date.
Parts Availability
We stock parts for many common brake calipers. However, uncommon, imported, rare or classic brake calipers may require parts sourced specifically for the job.
Turnaround times may be affected by the availability and delivery times of third-party suppliers and manufacturers. We will inform you as soon as reasonably possible if we identify a significant parts-related issue.
If your vehicle is rare, classic or has uncommon brake calipers, please contact us before sending the parts if you require more information about likely availability and turnaround times.
Assessment and Additional Engineering Work
Not all faults can be identified before brake calipers are received, inspected or dismantled. We may identify seized or broken bolts, damaged threads, sheared brackets, failed components or other issues requiring additional work.
Our engineering facilities include CNC turning, manual turning and milling capabilities. Required engineering work will normally add time and cost to the job.
Where reasonably possible, we will explain significant additional work and charges before continuing.
If you decide not to proceed after assessment or work has begun, a reasonable assessment charge and charges for work already completed may apply.
Pricing and Estimates
An estimate is based on the information available before assessment. The final invoice may differ where inspection identifies additional faults, failed parts, engineering requirements or components that must be specially sourced or manufactured.
Potential additional work may include bolt extraction, thread repair, helicoils, inserts and manufacture of unavailable components.
We will inform you of significant additional charges where reasonably possible. If we cannot contact you, work may be paused until instructions are received.
Payment
Where work has not been paid for in advance, brake calipers enter our assessment queue after arrival.
Once assessment has been completed, we can confirm the required work and final expected cost. We will then contact you to explain the available options.
Payment is normally required after assessment and before the main work begins. Payment on completion or collection is not normally available unless expressly agreed in writing.
Re-use of Serviceable Parts
Our complete refurbishment service includes replacement of components where replacement is required.
Serviceable pistons and other parts are not automatically replaced simply because they have been used. Where appropriate, parts may be inspected, cleaned and refurbished for continued use.
Some serviceable rubber components may also be inspected, cleaned and reused where they remain suitable. This reduces unnecessary waste without compromising the required service standard or applicable warranty.
No separate refund or credit is provided solely because a serviceable component has been refurbished and reused. Charges also cover inspection, cleaning, assessment and skilled labour.
Priority Service
Priority service is available only where expressly agreed and may be subject to an additional charge.
If paid Priority work is not completed within two working days of the quoted Priority completion time, we will refund the additional Priority charge.
If Priority service was provided without an additional charge, no refund of a Priority surcharge will be available.
Priority service does not cover indirect costs such as vehicle hire, missed holidays, missed MOT appointments, garage charges, track events or similar expenses.
Priority service may not be available where parts are uncommon, must be imported or where limited information is available about the relevant brake calipers. Please confirm availability with us before relying on Priority service.
Quality Assurance
We operate quality-assurance and quality-control procedures intended to maintain and improve our services, coatings, engineering work and communication.
Brake calipers are inspected and tested using processes appropriate to the completed work. Where required, this includes pressure testing using recognised industry methods.
Customer feedback may be requested after completion so that we can monitor and improve our services.
Public Liability and Professional Indemnity Insurance
At the time this page was last reviewed, our insurance included up to £5,000,000 of Products and Professional Services Indemnity cover and £10,000,000 of Public Liability cover.
Copies of current insurance certificates can be provided by email on request. Insurance coverage remains subject to the terms, exclusions and limits of the applicable insurance policy.
Vehicles held at our workshop are covered up to £400,000, subject to the applicable insurance policy. If your vehicle is worth more than this amount, you must notify us at least five working days before it arrives so that additional cover can be considered.
Reporting Problems and Re-work
If you identify a possible fault with our work before or during fitting, contact us as soon as reasonably possible.
Where appropriate, we will arrange collection using our carrier and cover reasonable approved shipping costs.
If you arrange shipping independently without our prior approval, reimbursement may be limited to £10.
We must normally be given a reasonable opportunity to inspect and correct a reported fault. In some cases, a second attempt may be required where the original fault remains after initial corrective work.
Certain operational faults cannot always be identified until a caliper is fitted to the vehicle, particularly faults involving handbrake mechanisms under operating pressure.
If you arrange third-party inspection or repair before giving us a reasonable opportunity to investigate, unauthorised third-party costs may not be reimbursed.
Where third-party remedial work is proposed, you must provide a written quotation and receive written approval from BCS Automotive before that work begins if you expect us to contribute towards its cost.
Nothing in this section affects remedies available under applicable consumer law. Where required, repeat performance will be completed within a reasonable time and without significant inconvenience. Where repeat performance is impossible or cannot be completed within a reasonable time, an appropriate price reduction or refund may be available.
Service Liability
To the extent permitted by law, BCS Automotive is not responsible for indirect or consequential costs such as vehicle hire, ramp hire, road tax, insurance, storage charges, missed appointments or similar expenses.
Nothing on this page excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of statutory consumer rights.
Complete Rebuild and Re-manufacture Warranty
Warranty period: lifetime warranty for the proper operation of pistons and sliders.
If a covered piston or slider becomes seized or begins sticking, we will re-work the affected brake caliper without charge and cover approved shipping costs in both directions.
The warranty does not cover unrelated costs, including removal, fitting, mechanical labour, storage or other expenses resulting from the need to return the brake caliper.
For brake calipers re-manufactured more than 14 months previously, warranty coverage requires the vehicle to have been serviced during that period, including appropriate cleaning and re-greasing of moving components.
The warranty does not normally cover race or track vehicles. Occasional track use by road vehicles may be covered at our discretion.
High-End Painting Service Warranty
Warranty period: lifetime warranty on the paint finish.
The warranty covers paint flaking, melting, burning, fading, oxidation and corrosion breaking through the applied finish under normal covered use.
Where a covered paint fault occurs, we will re-work the affected brake caliper without charge and cover approved shipping costs in both directions.
The warranty does not cover unrelated costs, including removal, fitting, mechanical labour, storage or other expenses resulting from the need to return the brake caliper.
Combined Re-manufacture and High-End Paint Warranty
Warranty period: lifetime warranty for covered operation and paint finish.
If covered brake calipers develop a qualifying operational or paint-finish issue, we will re-work them without charge and return them in the condition originally purchased.
For brake calipers re-manufactured more than 14 months previously, warranty coverage requires the vehicle to have been serviced during that period.
The warranty does not normally cover race or track vehicles. Occasional track use by road vehicles may be covered at our discretion.
Un-seize and Repair-Only Warranty
Warranty period: three months for the proper operation of repaired pistons and sliders.
If the repaired piston or slider develops the same covered fault within three months, we will re-work it without charge and cover approved shipping costs in both directions.
The warranty does not cover unrelated costs, including removal, fitting, mechanical labour, storage or other expenses resulting from the need to return the brake caliper.
Shipping Insurance
Damage caused during transit is not covered by our service warranties. Shipped brake calipers and products, excluding paint kits, include £100 basic shipping cover unless additional cover is stated on the relevant invoice.
If a parcel is lost before delivery and signature, the available shipping-cover amount will be applied towards replacement of the affected parts.
Claims and available remedies remain subject to the conditions and limits of the relevant carrier and insurance arrangements.
Please contact us immediately if a parcel is lost or arrives damaged. Keep all packaging and provide photographs where reasonably requested.
Purchasing Services in Advance
Where eligible cancellation rights apply, consumers may cancel an advance service purchase within 14 days, subject to applicable law and any request for work to begin during that period.
If you expressly request that work begins during the cancellation period and later cancel, a proportionate charge may apply for work completed before cancellation.
An unused service entitlement may be transferred to another person with our agreement. The new customer will be subject to the applicable service terms.
Advance Shipping Payments
Advance shipping prices apply to Mainland UK only and exclude the Scottish Highlands unless expressly stated otherwise.
Customers outside the covered area must not purchase standard Mainland UK shipping without first contacting us.
Customers outside the covered area may need to arrange delivery to our workshop. We may arrange return shipping at an additional cost that must be paid before dispatch.
Cancellations, Returns and Refunds
Information about cancelling eligible orders, returning physical products, personalised work, service issues and refunds is available in our Returns, Cancellations and Refunds Policy.
Contact Us
If you have questions about turnaround times, assessment, warranties or service terms, contact us before sending your parts:
- Email: enquiries@bcs-automotive.co.uk
- Telephone: 01159 722 668
Service Turnaround Times
- Re-Manufacture: 1 working days
- Standard Brake Caliper Painting: 1 working day
- High-end Painting Service: 1 working days
- Logo stencilling (not vinyl): + 1 working day (unless custom or complex graphics or multiple colours, then potentially longer)
- Candy paint & other custom paints: + 1 working day
- Cast smoothing: + 1 working day
- Thread repair, helicoils or inserts being manuufactured: + 1-5 working days depending on complexity of work required
- Custom manufacture of stainless steel pistons: + 2-3 days, depending on complexity of profile
When combining the above services, add the turnaround times together.
Working days exclude bank holidays and any other day the business is closed for any reason stated on this page.
Turnaround times start from when calipers are received by us NOT when they are sent.
Turnaround times do not include weekends or published holiday periods (i.e. Christmas) and are based on common brake calipers. We don’t recommend you use these turnaround times for rare or classic vehicles or for booking work at garages etc.
If you aren’t sure if your vehicle is subject to these turnaround times, give us a call on 01159 722 668 and ask for more info.
Turnaround Times
Turnaround times are based on averages and are guidelines, not promises, nor are they set in stone, they vary from week to week depending on how busy we are. Sometimes we are much faster and frequently turn what should have been a 7 day job around in 2 days, although rare the same type of 7 day job can take longer than expected, although this is usually due to additional work or waiting for parts, this can cause very rare delays of up to 3 months if we are waiting on back order parts. In these cases, we cannot be held liable for storage costs, insurance, road tax or any other cost. In incredibly rare cases, we can be waiting on back order parts for up to 6 months or more. For many of these customers, a refurbishment of the original part is the only available recourse as purchasing replacement brakes is not an option at all. So if you are unsure of the possibility that your brakes could be rare or difficult to obtain brakes for, please ask us in advance and we’ll do our best to inform you of what you can expect. If replacement brakes are not available and we inform you that there could be an issue, it is likely to be worth taking your car off the road until your brakes are ready.
Please do not make appointments with garages, book holidays, plan track days etc based on the turnaround times described here as sometimes work can take longer or our quality control measures pick up the occasional fault which can require rework.
Combine turnaround times when combining services.
Parts
While we stock most parts for most calipers, there are calipers which have rare parts which we have to source on demand and the turnaround times are affected by the speediness of the 3rd parties we rely on for sourcing some parts. We will inform you as soon as we are aware of any issues, while this is relatively rare, it is worth considering asking us if we have issues with your calipers before sending them into us if i.e. you have a track day or holiday booked shortly after you hope to have your calipers back. If you have a rare or classic vehicle, we will only assume that parts are available and we cannot be held responsible if we are unable to source parts or if we are waiting on backorder parts from manufacturers. So if your car is classic or rare, the turnaround time guidelines shown here may not be relevant to your vehicle. Please understand that there are tens of thousands of parts which are required running our business.
Additional Engineering Work
Please also be aware that not all calipers arrive needing only the work quoted, we can find snapped bolts, sheered brackets and many other issues. We have complete engineering facilities including a £130k CNC Turning Centre, a manual lathe and manual milling machine. Engineering work required will add time to your job, while this is relatively rare, it is worth considering asking us if there are common issues with your calipers before sending them into us.
If i.e. you have a track day or holiday booked shortly after you hope to have your calipers back.
In the rare event you aren’t happy with an updated invoice price, please note there will be an assessment charge to cover the cost of the work already performed.
Re-use of Parts
Our complete refurbishment service involves the replacement of all parts where required. We don’t quote for pistons to be replaced as standard as these are often in good working order, rather than push the average price of our services up and replace all pistons as standard, we think it is fair that they are only paid for where required. Our function warranty is for life, so you can imagine we are rather fussy on quality. Where we have quoted for rubber parts to be replaced, some are reused, but go through a refurbishment process themselves. We believe that refurbishing brake calipers is an environmental friendly option and as such, don’t believe in filling land fill with perfectly good parts that would have outlasted our warranty. This happens in around 10% of all rubber usually required.
We don’t refund or credit for rubber parts re-used, the additional margin covers the labour for inspecting and cleaning these parts. Remember, you get a lifetime warranty, so we will never cut corners. There is just no sense in replacing something that already works perfectly well and will last our lifetime warranty.
Priority Turnaround Times
Choosing the PRIORITY service will add a surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the additional cost paid to us.
Depending on the value of your invoice or how often you use us, we may provide Priority at no additional cost. In this case, where priority failures occur, you will not be entitled to any refunds. We will not be held liable for any expense incurred for car hire, missed holidays, MOT slots, track time/events or any other thing that may be considered similar.
PRIORITY is only available where parts are easily accessible, so we would not offer this to a customer with a set of calipers where data is limited, i.e imports or where parts have to be sourced from USA etc. Please do not assume you can have the PRIORITY service without speaking with us first.
Combine turnaround times when combining services.
Pricing
We cannot guarantee that your invoice will match your estimate, sometimes customers require additional engineering work or to custom make parts not available. Potential additional charges include engineering work, including bolt extractions, re-threads, helicoils, making and fitting inserts, manufacturing rare parts to name a few. While these kinds of additional costs are relatively infrequent, we will inform you of any such potential charges. If we are unable to make contact within a reasonable amount of time, we will continue with the work so as not to delay the job and getting you back on the road.
In rare situations where parts are incredibly rare and we are unable to make them, we may have to spend several hours searching for rare parts. We will not charge you anything more for our time, but you do have to understand that we don’t know what condition your brakes are in before they arrive at our workshop. N.B. The “several hours” would be spread over several days or weeks. Obviously we can’t stop answering the phone & emails etc while we search for one persons parts. Often, we can contact 10-15 companies around the world and wait for them to respond.
Making A Payment To BCS Automotive
Where you are not paying in advance for work, we generally don’t take payment until after your calipers arrive with us. Upon arrival, your parts will enter a queue which we call the “Assessment Queue”. When your parts have completed the assessment process, only at that point can we 100% confirm the complete cost of doing business with us. The assessment is a bit like an MOT, prices can change depending on any faults we find, these can include seized, snapped bolts, or parts that are usually reusable that have failed assessment.
Once the Assessment has been completed by a technician, this then goes to the office for final confirmation. At this point we will call you and go through your options. This is the point at which payment must be made. We do this for various reasons, but mostly so we can keep our outbound call volume & time as low as possible. We can have several hundred jobs per month, all needing at least one phone call (assessment). If we have to call twice and operate a ‘payment on completion’ policy, this will at least double our call volume, making us less efficient and increasing our costs and likely, the price you pay.
No customer, trade or private is able to pay when they are completed. Even if you are collecting your brake calipers in person. It is company policy that we are paid at the start of the process.
Public Liability & Professional Indemnity Insurance
All our work is fully insured with up to £5,000,000 for Products and Professional Services Indemnity and £10,000,000 for Public Liability. A copy of our certificates can be emailed to you at your request. There have been no claims in the history of our company and we have QA and QC systems and processes in place to ensure this remains the case. As a company that specialises in only brake calipers, our insurers regard us as a high risk trade and as a result, such cover comes at a considerable cost to the business, although we would never be without it. We have high regard for our own peace of mind and yours.
Your vehicle in our workshop is covered for up to £400,000. It is not for us to estimate the value of your vehicle, so if your vehicle is worth more than this, you’ll need to inform us of this. In which case, we can inform our insurers that your vehicle is with us and gain the additional cover for your vehicle.
If we are to receive your vehicle and it is worth more than the covered amount and you do not inform us within 5 working days before arrival. You will indemnify BCS Automotive Limted, its owners and employees from any further claim above that paid out by our insurers.
Quality Assurance
We operate a Lean Six Sigma process that ensures we are constantly improving. Our systems and processes, coatings, software and communication methods are regularly scrutinised. We ask all customers for feedback via an automated questionnaire (ensuring we never forget to ask your opinion), we believe that you are the best judges of our products and services and all the Six Sigma in the world won’t be able to deliver our ‘current state’ as well as you can.
As mentioned above, our trade is high-risk for insurers. Without measures in place, there is a lot that can go wrong in our business and the stakes are high. Thankfully, we are a company who puts customers before profit and never cut corners, our ever improving systems and processes ensure we maintain our very high standards and we make sure our customers have the best stopping power in the world. Our insurance company also demands that certain standards are met in order to remain in cover, this includes a specific industry proven method of pressure testing brake calipers. In all, we hope that we are the best caliper refurbishment company in the world, as it is certainly our aim.
Returns & Re-Work
Mistakes rarely happen, while this is very rare, we accidentally ship calipers back to our customers with minor faults.
Should you make us aware of any faults either before or during fitment, we will arrange shipping with our carrier and at our expense both ways. We will not be held liable for shipping expenses where you have paid retail prices for shipping. We will only refund a maximum of £10 for any shipping transactions you have made without our approval.
We are require at least one opportunity to rectify any defects or faults with our work. No refunds will be provided unless a second attempt to rectify any faults is unsuccessful. Due to the nature of some brake calipers, certain operational checks cannot be completed unless the caliper is fitted to the vehicle, in particular handbrake mechanism faults under no-pedal pressure.
Where you have insisted on having a third party inspect and repair any faults which may exist, you will indemnify us of any repair costs where we have not had an opportunity to intervene and attempt to make right the fault ourselves. We also reserve the right to instruct a qualified third party to act on our behalf.
We will only accept costs incurred by you where you have forwarded to us a written quotation by email or post before any remedial work is carried out and that it is then approved by management at BCS Automotive.
Limitations of Liability
Any liability of the company BCS Automotive, any shareholders, directors and any staff is limited to the money paid by the customer to BCS Automotive for the products and/or services purchased. We are not liable for costs (i.e. car hire, ramp hire costs, road tax, insurance, storage costs or any other costs) other than work required on your actual brake calipers and only when carried out by BCS Automotive. In the unlikely event that faults exist, we require at least 2 attempts to rectify any faults that you have detected that our QC process may have missed. Where we may be liable for the cost of correction of any problems with our service, such corrections must be carried out by BCS Automotive Limited. Refunds are not provided on the basis of a telephone conversation, text, Facebook chat, email or letter asserting that a fault exists, we must have the opportunity to inspect and rectify any reported problems/faults. Inspections from third parties are not accepted.
Refunds Policy
For non-custom items from our web shop. You have 14 days to request a refund and you are not required to provide a reason, although for feedback purposes, you may be asked. The item must be entirely unused and in it’s original packaging.
For services, no refunds are provided unless ALL of the following conditions are met:
- A fault is present in the work we have done;
- We have had more than one opportunity to rectify the reported fault and the original fault is still present;
- You have made a complaint as per our Complaints Policy which can be found here;
- You have requested a refund via the complaints policy
- We have responded to your complaint agreeing to either a full or part refund
Please understand that the Consumer Contracts Regulations (in particular distance selling and where items are repaired, maintained or customised/personalised) does not make provisions for a right to return or a right to refund. No right to refunds are provided in the case of our refurbishment or painting service.
Warranty Information
Complete Rebuild/Re-manufacture Warranty: LIFETIME for good operation of pistons & sliders
In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways.
The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.
There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.
If your brakes were re-manufactured by us more than 14 months ago, the warranty will only be valid should your vehicle have received a service in that time. Often, failures occur when moving parts have not been cleaned and re-greased.
Warranty does not cover Race/Track Cars. Light or occasional tracking of road cars is covered at our discretion.
High-End Painting Service Warranty: LIFETIME on the paint finish. No flakey paint, corrosion fading, etc.
Simply put, its as it says in the description. If the paint falls off, flakes, melts, burns, fades, oxidised paint, corrosion breaking through, anything like that at all in any amount of time, we will rework the caliper(s) free of charge. Although, this won’t happen, in a few thousand sets of calipers so far, we have only had 1 claim and this was due to the calipers overheating on a track day with worn-out pads causing sparks and all sorts. While in this case we thought it was a bit of an unfair test of our paint, but we honoured our warranty regardless as we say ‘anything goes’. Generally our paint is race-proof and has been applied to many of the well known high-end track/race cars including a one-off Bugatti Veyron. In the unlikely event that you have to send your caliper(s) back, we will cover the cost of shipping both ways.
The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.
There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.
Rebuild/Re-Manufacture & High-End Paint Warranty: LIFETIME for good operation & paint finish
If you’re spending a good sum of money on rebuilding and high-end painting your calipers, you want some reassurance that our work is going to last. If your calipers begin to stick, the paint flakes off or corrosion comes through. We will re-work the calipers for no charge at all whatsoever and send them back to you in the condition you paid for in the first place. This is covered for as long as you own your vehicle. In the unlikely event that you have function or paint issues at all whatsoever, we will cover the cost of shipping both ways.
The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.
There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.
If your brakes were re-manufactured by us more than 14 months ago, the warranty will only be valid should your vehicle have received a service in that time. Often, failures occur when moving parts have not been cleaned and re-greased.
Warranty does not cover Race/Track cars. Light or occasional tracking of a road cars is covered at our discretion
Un-Seize & Repair Only: 3 Month good operation of pistons & sliders
This is a new service where we un-seize sticking or stuck pistons and/or sliders. Where you have come up with a problem and it is an unexpected expense and you simply need to spend as little as possible to get the car back on the road asap, perhaps in a rush for an MOT retest or holiday away etc. This service is almost half the price of a complete re-manufacture, giving our customers a more competitive available option. If your caliper(s) fail again within 3 months of us repairing them, we’ll re-work them again for free. In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways.
The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.
Shipping Insurance
While our warranty does not cover for damage caused during transit, all shipped products (not including paint kits) are entitled to £100 basic shipping cover before additional shipping insurance purchases are assigned to invoices. The way in which this £100 or more is claimed is as follows: Loss: If a parcel is lost in transit before being delivered and signed for, your total cover amount will be put towards the replacement of the affected units. Anything outside the cost of these parts must be covered by the customer. Damage: To correct damage caused in transit, BCS has installed a ‘half-price policy’. This dictates that BCS will collect the damaged calipers from the delivery address and perform the same service at half the price, less the amount of cover purchased by the customer. If the amount of cover purchased by the customer is higher than the cost of repairing the damage as per our half-price policy, then the cost of repairing the damage will be £0. If damage is caused after delivery has been completed (e.g. during fitting) the ‘half-price policy’ is still in place although shipping cover is not deducted from this.
Purchasing Our Services In Advance
Where you have purchased any service or product from us. You will be entitled to a full refund within the 13 days following your purchase (within 14 days).
After this time, you must redeem the value of the service via using the service purchased. You may allow someone else use the entitlement to the product or service and we have no issues with customers selling this to other people. Although, if you are giving away or selling this service to another person or entity, they will also be bound by all terms and conditions on this page.
Refunds requested after the 14 days (inclusive of purchase day) will not be honoured.
Shipping Prices and Advanced Payments for Shipping
Advance payments for shipping covers Mainland UK only. But excludes Scottish Highlands. You must not pay in advance for shipping services if you are not located in this area. For customers outside this area, you will need to arrange your own shipping to our workshop. We can arrange shipping back to your location, but this will be at an additional cost which will need to be paid before your items are dispatched back to you.
