Complaints Policy

Brake Caliper Specialists Limited

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Either call us on 01159 722 668, or write to us at@

Or email us at enquiries@bcs-automotive.co.uk, emailing us is likely to solve your problem much quicker.

We aim to respond within 1 working day of receiving your complaint, but reserve the right to respond within 14 days in more complicated issue and where possible, will provide you with a date to remedy any issues raised.